Receptionist Agent
Meet Hayley Collins
Handles routine incoming communications and administrative enquiries using your approved knowledge base.
Problems it solves
- ◆Missed calls after hours
- ◆Staff tied up with repetitive FAQs
- ◆Leads lost before anyone follows up
- ◆Inconsistent message taking
What it does
- ◆Answer inbound calls, SMS, email and website chat
- ◆Answer approved FAQs from your knowledge base
- ◆Capture and qualify enquiries
- ◆Take messages and callback requests
- ◆Book appointments where your booking system allows
- ◆Create and update CRM records
- ◆Send confirmations and follow-ups
- ◆Escalate sensitive or uncertain enquiries to a person
Channels
- ◆Voice
- ◆SMS
- ◆Website chat
Integrations
- ◆Telephony / SMS provider
- ◆Google Calendar
- ◆HubSpot CRM
- ◆Website widget
Availability confirmed during setup.
Typical workflows
- ◆Caller asks about opening hours → answered from approved FAQs
- ◆New enquiry → details captured, CRM record created, team notified
- ◆Urgent issue → escalated to your nominated person
What we need from you
- ◆Business details, hours and FAQs
- ◆Escalation contacts
- ◆Channels to connect
- ◆Approval of test conversations before go-live
Human approval & safeguards
- ◆Never claims to be human
- ◆Never invents policies, availability or answers
- ◆Escalates anything outside approved knowledge
Outputs & reports
- ◆Enquiry log
- ◆Call and message summaries
- ◆Weekly activity report
Pricing
One-off setup fee, monthly subscription, plus usage (voice minutes, SMS, email). Contact us for a tailored quote.